Thai Lion Air - payment problem - Bangkok Forum - TripAdvisor
"Flight Coupon" means that portion of the Ticket that bears the notation "good for The reservation must be made at least 10 days in advance and the payment .. is fit to travel and the date the certificate is issued shall not be more than seven. Hello, I am not satisfied with the service given by Lion airline. I fly Thai Lion Air almost every month since . Previous flights have been very good but the company management is abismul to the extreem an exorbitant 50% cancellation fee despite us cancelling +4 months before the flight dates. I am having a lot of trouble booking some tickets with Thai Lion Air. cards ask to verify by Visa which I have done successfully but it still doesn't go through. . same dates (for a very slightly higher rate) and the payment went through with no .
After take off i did not see any crue in plain and the cockpitdoor opent and closed many time. Maybe the female crue like the captain more than the passanger? After landing in surabaya yes a suitcase was missing, suprise. They call us after four hour and told us to come and get it at airport, but we was almost in tulungagung in taxi.
And i was not interested to sit four more hour in a taxi, and pay for it. This was at Day after they call us and say the suitcase was sendt. So they did the day after that day, after 3 days we call lion air and ask for the missing suitcase, now they say they will call back. You thing they have call back?? We had insurance but our company wont pay with out a letter from Lion Air about the disruptions and why they did not stick to schedule as well as it being in all the papers etc How do I contact LION AIR and get the letter?
They are not responding to my calls or emails?? Please help Any luck Graeme? I'm having the exact same problem. Please help 21 February In the last monthI ever have a problem with lion air. When I gonna to Bali from Jakarta. I wait 3 hours for delay. Ok I accept abouit it. But, when I gonna back to Jakarta from Bali denpasar I late a few minutes for check in. I can't to join flight.Flight Report: Thai Lion SL117, Jakarta to Bangkok
Though I know that the aircraft has not flown. Thanks lion air for your service. I won't join again to your provider.
Lion Airlines Discussion
But now is only 17th feb, wh ere is the logic in that?? Then my connecting flight jakarta-bengkulu in 17th feb was delayed from It Will reach bengkulu approx 8pm. And as my hometown was another 4 hours drive from bengkulu, and have to go through the mountain roads, i am Forced to stay overnight in jakarta and changed my flight to the 8am of 18th feb.
The office and counter staff told me when i check in for my flight they will give me something as they make me stay overnight and have to reschedule my travel.
The morning come and the duty manager denied there is such a thing at all and even give me a stare!! You make people travel plan failed, promised me and yet cannot carry it out and add it with such an attitude. My family is not taking another lion air again. I need something from Lion Air for my insurance case in Denmark.
Uttermost frustrating and unprofessional of you, Lion Air! Anne from Denmark 04 January The staff awareness to your satisfaction is really really bad. They not take care of your luggage properly.
My flight between Ho Chi Minh City and Singapore was cancelled and what the airline did to inform me was to send me an email in Indonesian not English and the content was just like this: They told me the flight route has been terminated. I had no choice but to book my last-minute flight with another airline, then visited their ticket office to demand a refund. The counter staff promised refund within 1 month.
One month passed and nothing. I made several calls to their hotlines just to receive repeated answers that the refund is still being processed. Asked again and they said 90 days to process the refund, NOT 1 month. I even emailed all of their customer service emails and as I guessed, all of my emails are totally ignored.
Now it's only 10 more days to reach the 90 days they said. Still no sign of my refund. Am I considered lucky to be scammed only SGD90 and only booked a one-way ticket?
This is the worst airline in the world. They got the money from my accountbut i never had the ticket. They just dont respond to complaints, even send by multiple emailadresses. Calls they hang up when they hear English speaking person. Worst Worst Worst ever. The manager and 2 staff were not trying to help and did not care that their phone service and website was dysfunctional.
I asked to speak to a real manager of customer serice director and they would decline.
Trouble with booking Thai Lion Air - Thailand Forum
As they are not trained for this type of issues and complain resolution, neither have power to act, they called the security as I did not wanted to leave without resolution.
To be noted that the Thai Lion security agent was a gentleman and tried to help. He even told me that this type of cases are happening often and that he felt sorry for me. I went to proceed to check-in and explained my case. The ground staff agent was also very unpleasant no greeting, no smile, no attention even before I exposed the issue. She then listened and asked her supervisor to come. She directly said that she was not ready to help what kind of manager in an airline does not have better training and skills in issue resolution?
After arguing for 15 minutes she told me I would pay only for half even I explained again that it was still very unfair that I was not able to buy the extra luggage before because their customer care services are not functioning.
She could only say I cannot help you and just complain online. Also could not give the name and contact of a real manager. I did pay and proceeded to boarding.